Managed services

Managed network services for your business.

Proactive monitoring, security and support for your network, at a predictable monthly price. We watch it around the clock and fix it before it slows your business down.

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What is included

Every plan covers these services. A few are available from the Gold or Platinum plan, as marked.

Infrastructure management

  • Proactive network monitoring (24/7): cloud-based monitoring of every system with constant alerts, through a private cloud server in Singapore connected to all installed devices.

Environment security

  • Security patch management: regular updates to the operating system of every network device.
  • Firewall management: router and firewall configuration, with whitelist and blacklist ACLs.
  • Device management: service and repairs for third-party vendor equipment.
  • Managed cloud anti-virus and anti-malware: 24/7 endpoint monitoring for PC and Mac (Webroot). Platinum only

Hardware analysis

  • Hardware and software consulting: review for the best performance.
  • Technology roadmap: future plans that benefit your business efficiency and network topology.
  • Comprehensive training on any computer issue that increases efficiency.
  • Monitoring solutions: network monitoring reports and analysis to keep usability high.
  • Vendor management: dealing with vendors on current programs to help performance. Gold and Platinum
  • Desktop optimization: removing components that do not benefit your system. Platinum only

Network climate

  • Network topography: managing infrastructure to optimise network devices, including shared folders and managed shared data in the office.
  • Network framework: maximising internal computer communication and domain control.

Client-specific

  • Internet quota management: keeping your internet service provider connection sustainable.

Plans

Pick the level that matches the number of devices on your network.

Silver

1 – 20 devices

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Tailored to your number of devices.

  • 4 remote support sessions per month
  • Network monitoring report every 2 weeks
  • On-site visit within 48 hours of request
  • Vendor management
  • Managed cloud anti-virus (PC and Mac)
  • Desktop optimization
  • Additional person in charge if needed
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Gold

21 – 50 devices

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Tailored to your number of devices.

  • 8 remote support sessions per month
  • Weekly network monitoring report
  • On-site visit within 36 hours of request
  • Vendor management
  • Managed cloud anti-virus (PC and Mac)
  • Desktop optimization
  • Additional person in charge if needed
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Platinum

50 devices or more

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Tailored to your number of devices.

  • Unlimited remote support
  • Weekly network monitoring report
  • On-site visit within 24 hours of request
  • Vendor management
  • Managed cloud anti-virus (PC and Mac)
  • Desktop optimization
  • Additional person in charge if needed
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Remote support is available 8am to 5pm local time with a same-day response to any email or call. On-site service calls run 9am to 5pm local time; transport and accommodation are provided by the client.

Reports you can read

We monitor internet links, traffic and device uptime around the clock and send you a clear monitoring report: every 2 weeks on Silver, weekly on Gold and Platinum.

Sample monitoring reportIllustrative example, not real client data
Uptime99.9%
Average ping24 ms
Packet loss0.1%
Average traffic2.8 Mbit/s

Real reports cover ping to the internet, traffic per link (office, guest, mobile data) and system uptime, with charts and averages for the period.

Outside the agreement

These services are outside the scope of a managed service agreement, but can be contracted separately and quoted on request.

  • New solutions and capabilities, such as setting up new workstations, wireless access points, security cameras or NAS (network attached storage).
  • Other company or owned business locations not listed in the agreement (on-site service at the hourly rate).
  • Data and optics cabling, and relocation services, including extra network cabling drops and relocating workstations and telephones.
  • Parts, equipment and software: repair parts, cables, peripherals and other equipment or software.
  • Hardware or software bought directly by the customer, such as security cameras, custom software packages, workstations, servers and operating systems.
  • End-user system changes: malware or virus infections, operating-system and office or accounting package configuration changes, defective software or OS patches.
  • Other Agdyasa Tekno services not specified in the agreement.

Want your network looked after?

Tell us how many devices you run and where. We will recommend a plan and send a quote.

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